Ownership means we take responsibility for our actions and are accountable to others which ultimately builds trust internally at Fold and externally with our clients and partners.
Intellectual Curiosity is our desire to constantly question concepts and processes in order to improve. As intellectually curious people, we're willing to leave our comfort zone and explore possibilities because we know the path will lead to progress.
Customer Obsession is our unwavering dedication to understanding and improving the customer experience, putting their needs at the core of our actions and shaping all aspects of our business around those needs.
Empathy is our feeling of awareness toward other people's emotions and our attempt to understand how they feel. Compassion is our emotional response to empathy or sympathy that manifests in our desire to help.
Things are constantly changing in our company, in the marketplace, and with our client partners. When things change, we’re ready to pivot and adapt. We make them fast to keep advancing.
We make every decision, action, and belief through honest effort, good intentions, and high moral and ethical standards. You can trust us to do what we say we will do.
Tell us about your organization, and we’ll schedule an inside look at how Fold can optimize your clinical and financial performance